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- Backpacks and Bags
All items must be returned within 30 days from purchase date. All items must be unused, in their original packaging, with all tags attached. Shoe boxes in original condition as you received them. 20% restocking fee for boxes not returned in the proper condition. Refunds will be issued for the cost of the item not including shipping. Return shipping charges are the responsibility of the customer. Exchange shipping charges are the responsibility of the customer and will be billed to the original purchase method. State Law prohibits any return of Swimsuits or Lingerie. If you have run in shoes, even in your house they not are able to be returned.
When placing a return please include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance
Typical turnaround time, with shipping, is about three weeks. However, you can cut that down to about a week by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) less shipping upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card for the last known retail value.
Please mail all Fedex returns to:
US Postal Service Returns: